Frequently Asked Questions

How do I make my monthly payments? Who do I contact?

Our Financial Department is ready to assist and guide you regarding how to make all your payments. Toll-free USA: (855) 353-5859; Toll-free Canada: (855) 267-8963; Mexico: (329) 295-6212, ext. 421 (country code 52)

Can I pay with check or money order?

Yes, of course, you can. All checks and money orders should be made payable to Deep Blue Desarrollos S de CV de RL and sent to A Boutique Private Residence, KM 1.2 Carr. Punta de Mita, La Cruz de Huanacaxtle, Bahía de Banderas, Nayarit, México 63734.

How can I request reservations?

You´re just one phone call away. Dial ext. 204, and the Reservations Department will be more than happy to assist you. If you prefer, you can send us a Reservation Request, and we will reply within the next 48 hours. Toll-free USA: (855) 353-5859, Toll-free Canada: (855) 267-8963, Mexico: (329) 295-6002, ext. 204 (country code 52)

How can I find out about my choices to go other places?

You can find out about a whole new world of options available through The Registry Collection. Please visit their website and start planning your next vacation.

How can I use my Platinum Weeks?

These weeks are perfect for special occasions, when you are planning a family reunion or just want to celebrate with your loved ones. They can be used in any type of unit, any time of the year (except holiday weeks). You just need to pay the corresponding HOAF.

How can I find the status of my account, the amount of my balance?

Contact our Finance Department for a detailed explanation of your account. Toll-free USA: (855) 353-5859; Toll-free Canada: (855) 267-8963; Mexico: (329) 295-6212, ext. 421 (country code 52);

How can I learn about my Membership?

Our Member Services Department will gladly explain your membership in detail. Toll-free USA: (855) 353-5859; Toll-free Canada: (855) 267-8963; Mexico: (329) 295-6212, ext. 423 / 402 (country code 52); /

Do you need something else?

Our Concierge will assist you in arranging everything to fulfill your vacation needs. Just dial ext. 414 from your Villa, and we´ll make all the arrangements for you to have the most amazing experience.


Your privacy and the security of communication between Vallarta Gardens; The Boutique Private Residence Club and its members are of paramount importance to us.

To ensure this privacy and security please be sure all contacts, communications and payments are handled exclusively through the channels listed below. We have learned from some of our members who had received calls or emails from other companies requesting for upfront payments related to your membership with us, for this reason, we would like to state Vallarta Gardens; The Boutique Private Residence Club is not related or linked to these companies in any way.

If you receive any communications from any source other than one of these, or if you receive payment or other instructions that differ even in some small detail from those below, please report the contact immediately to our Member Services Department at the toll free number listed below.

  • Toll Free USA. 855 353 5859 Ext. 423, 402
  • Toll Free CAN.855 267 8963 Ext. 423, 402

PAYMENTS: The only methods you should use for making payments to the Company are:

  • FROST BANK -Check: check payable to Vallarta Gardens Resorts LLC -Wire transfer: FROST BANK, SAN ANTONIO, TEXAS. Routing Number (ABA): 114 000 093 Swift Code: FRST US 44 Beneficiary Account Name: VALLARTA GARDENS RESORTS LLC Beneficiary Account Number: ACCOUNT # 010541818
  • PayPal
  • Credit Card: or Banamex (Punto54) (Through our Financial Department Executive)
  • Payment inquires can be made using the telephone numbers noted below or by email: Daniel Esperon (Vacation Club Manager): Ext. 421

Vallarta Gardens; The Boutique Private Residence Club: Wishes to take every precaution to protect our members from this ever happening. In the event that you are contacted by anyone asking you to make a payment, please verify by contacting your Member Services Representative or our Financial Department.

Contact us



Km 1.2 Carretera federal La Cruz de Huanacaxtle,Punta de Mita Bahía de Banderas, Nay. | 63734.

Toll Free

Dear guest, Thank you for choosing Vallarta Gardens during your stay in Riviera Nayarit. We would like to share with you that at the moment there is a construction work in progress in the common areas of development ...MORE INFO in order to create new amenities for our guests, such as recreation areas, jacuzzi, restrooms, snack bar, etc. As a result of this construction you can expect some noise from 10 am to 5 pm from Monday to Friday.

Completion date is August 30.

We hope to accept our sincere thanks for your patience and support during this time. If you have any other questions, you can contact us contact us at or call us at 329 295 6212 Ext 414 or 422. We look forward to hearing from you and welcoming you to your second home, Vallarta Gardens!

Best regards, Reservations Department