MEMBER SERVICES

Vallarta Gardens offers the latest in vacational programs; Flexibility, benefits and an array of services which makes us an excellent option for vacationing.


These flexible services and benefits are designed to help you arrange and enjoy your vacation time each year. Be sure to sign up for our bimonthly bulletin, where you will find current information, updates, improvements and new projects, about which we eagerly await your comments.

Here, you can find general information about our services, developed to provide you the optimal experience from beginning to end.

Contact Information


    Telephone

  • Mexico: (329) 295-6212 / 6002 (country code 52)
  • Toll-free USA: (855) 353-5859
  • Toll-free Canada: (855) 267-8963

Department Emails


To book your reservation, simply follow these steps:


  • Send us your RESERVATION REQUEST (All reservations are subject to availability.)
  • Pay fee. (If you are updating your week to a different season, be sure to pay the corresponding fee.)
  • Within about 72 hours, the Reservations Department will be in touch to confirm your reservation.

Important Information

Be sure your payments are up to date before submitting your reservation request. Your fee payments must be current, including payments made through exchange companies. Proof of payment is needed to validate any change requested. To validate your reservation, a confirmation email from our Reservations Department in response to your request is needed.

To cancel a reservation, you must notify us at least 45 days before your arrival date. If your cancellation notice is received less than 45 days before your arrival date, you will lose your week(s) without refund. (Provisions apply in cases of illness or the death of a direct family member.)

To lend your week(s) to someone else, a written request with the name and number of guests is needed.

You may request a larger unit than the one specified in your membership, in which case you will pay the difference between the corresponding fees. Keep in mind that all requests are subject to availability.

Plan in advance! That way you can find more availability. In case you do not wish to request any weeks, remember that you can save those weeks.

We remind you that membership weeks can not be divided into days. Platinum Memberships can be used Saturday to Saturday without date restrictions, except during vacation high seasons. You may also contact your exchange company. Regarding exchange companies, you can make the deposit for your weeks through us. Just call us, and we will be happy to assist you in submitting the deposit. To complete your deposit, you also need to pay the corresponding fee. You can also request your weeks directly with your exchange company.

ATTENTION!

Your privacy and the security of communication between Vallarta Gardens; The Boutique Private Residence Club and its members are of paramount importance to us.

To ensure this privacy and security please be sure all contacts, communications and payments are handled exclusively through the channels listed below. We have learned from some of our members who had received calls or emails from other companies requesting for upfront payments related to your membership with us, for this reason, we would like to state Vallarta Gardens; The Boutique Private Residence Club is not related or linked to these companies in any way.

If you receive any communications from any source other than one of these, or if you receive payment or other instructions that differ even in some small detail from those below, please report the contact immediately to our Member Services Department at the toll free number listed below.

  • Toll Free USA. 855 353 5859 Ext. 423, 402
  • Toll Free CAN.855 267 8963 Ext. 423, 402

PAYMENTS: The only methods you should use for making payments to the Company are:

  • FROST BANK -Check: check payable to Vallarta Gardens Resorts LLC -Wire transfer: FROST BANK, SAN ANTONIO, TEXAS. Routing Number (ABA): 114 000 093 Swift Code: FRST US 44 Beneficiary Account Name: VALLARTA GARDENS RESORTS LLC Beneficiary Account Number: ACCOUNT # 010541818
  • PayPal
  • Credit Card: Resort.com or Banamex (Punto54) (Through our Financial Department Executive)
  • Payment inquires can be made using the telephone numbers noted below or by email: Daniel Esperon (Vacation Club Manager): Ext. 421 danielesperon@boutiqueprc.com

Vallarta Gardens; The Boutique Private Residence Club: Wishes to take every precaution to protect our members from this ever happening. In the event that you are contacted by anyone asking you to make a payment, please verify by contacting your Member Services Representative or our Financial Department.


Contact us

INFORMATION

Address

Km 1.2 Carretera federal La Cruz de Huanacaxtle,Punta de Mita Bahía de Banderas, Nay. | 63734.

Toll Free




Dear guest, Thank you for choosing Vallarta Gardens during your stay in Riviera Nayarit. We would like to share with you that at the moment there is a construction work in progress in the common areas of development ...MORE INFO in order to create new amenities for our guests, such as recreation areas, jacuzzi, restrooms, snack bar, etc. As a result of this construction you can expect some noise from 10 am to 5 pm from Monday to Friday.

Completion date is August 30.

We hope to accept our sincere thanks for your patience and support during this time. If you have any other questions, you can contact us contact us at reservations@botuqueprc.com or call us at 329 295 6212 Ext 414 or 422. We look forward to hearing from you and welcoming you to your second home, Vallarta Gardens!

Best regards, Reservations Department